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Specialist Advisor

Vacancy Details

Salary: £18,870 to £20,541
Location: Cheshire Lines Building
Job Type: Temporary
Vacancy Group: Administrative
Category: Authority
Closing Date: 12/14/2018
Date Posted: 12/04/2018
Reference: 0000024999


Band E

2 x 36.00 Hours per week

Fixed term until November 2019


Vacancies have arisen for Customer Advisers on the Revenues and Benefits Team, in the Council's Call Centre. Duties will include responding to inbound/outbound telephone enquiries by providing clear, concise and accurate information to assist customers in all aspects of the service delivered, in accordance with procedures.


Applicants should possess excellent customer care skills, be IT competent, and have experience of working in a customer service environment, providing information and advice to customers with regard to Council tax and/or Benefit entitlement.


The service operates Monday to Friday 8am to 5.30pm. Shift patterns are in operation within these hours.



We want people who are driven and ready to deliver. It is a fantastic place to live, work and visit. We are an employer who supports, who is flexible but who demands the very best.

No holding back. No excuses. Just change Wirral.

Bring it on.


Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.



Contact 1
Contact Name: Tracy Harrison
Telephone: 0151 606 2643
Email Address:
Contact 2
Contact Name: Joanne Rosser
Telephone: 0151 606 2614
Email Address:

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