Community Library Express Volunteer
To volunteer in Wirral’s community libraries to help members of the public visiting the library and assist in library routines, thereby maintaining an effective service in a pleasant environment & extending the current opening hours (“Library Express” service)
Tasks may include the following, but not be limited to, the activities shown below.
To provide our 'Library Express' service to library visitors by:
Assisting library users with self-service (if present)
Issuing, discharging & renewing books using our automated system TALIS.
Assisting customers to find books and other items within the site.
Providing general information about library services
Setting aside books that are reserved by other readers, need returning to other sites or are in poor condition.
Shelving books & other items
Keeping the library tidy
(Optional) Supporting library activities e.g. children’s groups
Crediting users with computer time in accordance with the booking system.
Handling small cash transactions (e.g. for print outs & computer time) using a small float.
Liaising with Wirral Council staff as appropriate.
Working within Wirral Council’s Health & Safety Policy & other appropriate policies & in accordance with Data Protection.
Literate (English language) and numerate
Comfortable with using IT
Physical ability to move library resources and trolleys, and be on your feet for long periods
Good communication and interpersonal skills
Good organisational skills
Ability to work without supervision as well as with others in a team.
Adaptable and flexible.
Happy to engage with a variety of people of all ages, including young children
Patient and understanding
Commitment to the equality and diversity of the local community?
Interested in reading and finding out information
Volunteers are required to:
Work within Wirral Council’s Health & Safety guidelines
Comply with & implement Wirral Council’s Equal Opportunities Policies & Procedures together with all other agreed policies & procedures of the Council
This post is subject to satisfactory references.
At least one other Library Express volunteer will be on duty with you in the library.
Access to additional support will always be available, either in the building where
you are volunteering, or by telephone to another library or to our training officer
Each library express volunteer will receive an induction and training. On-the-role training will be provided if routines alter, and refresher training will be available.
Optional additional training may be organised periodically.