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Community Library Express Volunteer

Vacancy Details

Job Type: Volunteer
Vacancy Group: Volunteer
Category: Authority
Closing Date: 12/31/2019
Date Posted: 05/22/2019
Reference: 0000026896


Role Description


To volunteer in Wirral’s community libraries to help members of the public visiting the library and assist in library routines, thereby maintaining an effective service in a pleasant environment & extending the current opening hours (“Library Express” service)


Tasks may include the following, but not be limited to, the activities shown below.


To provide our 'Library Express' service to library visitors by:

Assisting library users with self-service (if present)

Issuing, discharging & renewing books using our automated system TALIS.

Assisting customers to find books and other items within the site.

Providing general information about library services

Setting aside books that are reserved by other readers, need returning to other sites or are in poor condition.

Shelving books & other items

Keeping the library tidy

(Optional) Supporting library activities e.g. children’s groups

Crediting users with computer time in accordance with the booking system.

Handling small cash transactions (e.g. for print outs & computer time) using a small float.

Liaising with Wirral Council staff as appropriate.

Working within Wirral Council’s Health & Safety Policy & other appropriate policies & in accordance with Data Protection.


Skills Required


Literate (English language) and numerate

Comfortable with using IT

Physical ability to move library resources and trolleys, and be on your feet for long periods

Good communication and interpersonal skills

Good organisational skills

Ability to work without supervision as well as with others in a team.

Adaptable and flexible. 

Happy to engage with a variety of people of all ages, including young children

Patient and understanding

Commitment to the equality and diversity of the local community?

Interested in reading and finding out information


Volunteers are required to:


Work within Wirral Council’s Health & Safety guidelines

Comply with & implement Wirral Council’s Equal Opportunities Policies & Procedures together with all other agreed policies & procedures of the Council




This post is subject to satisfactory references.


Additional information


At least one other Library Express volunteer will be on duty with you in the library.

Access to additional support will always be available, either in the building where

you are volunteering, or by telephone to another library or to our training officer


Each library express volunteer will receive an induction and training. On-the-role training will be provided if routines alter, and refresher training will be available.

Optional additional training may be organised periodically.


Vacancy Links:

Contact 1
Contact Name: Elaine Wilson
Telephone: 0151 639 2334
Email Address:

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