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Programme Manager Contact Tracing Hub (C&M)

Vacancy Details

Salary: £51,814 to £54,584
Location: 1 Riverside Park (collab services)
Job Type: Temporary
Vacancy Group: Management
Category: Authority
Closing Date: 09/27/2020
Date Posted: 09/10/2020
Reference: 0000031996



Grade EPO10

36 hours per week


Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. The council and its partners have pledged to #BeTheDifference.


We’ve got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities - #BeTheDifference.


The Champs support team leads, facilitates, and enables the delivery of a range of key programmes of work on behalf of the Cheshire and Merseyside Directors of Public Health (Champs is hosted by Wirral Council).


In response to the COVID-19 pandemic, Cheshire and Merseyside has established a local Contact Tracing function as part of delivering Level 1 of the national Test and Trace functions.


A key part of this has been the development of an Integrated Cheshire and Merseyside Contact Tracing Hub, working alongside the nine local authorities and Public Health England (PHE). This hub became operational 6th July 2020 focusing on:


1.         Contact tracing in relation to complex settings such as schools, primary care setting, large or high-risk workplaces, health and social care services and with underserved populations (i.e. rough sleepers, sex workers, asylum seekers).


2.         Working with localities to ensure that consequence management / business continuity issues are addressed in relation to any settings-based contact tracing.


3.         Working with localities to ensure that potentially vulnerable individuals or households are supported when required to self-isolate.


To support this function we are looking for a Service Manager, who will be part of a joint management team within the Cheshire and Merseyside (CM) Integrated Contact Tracing Hub. They will be responsible for the oversight of the day to day management of the hub, leading on its continuous development of the CM contact tracing system. The postholder will be a member of the Champs Support Team.


Day to day duties will involve:

  • Leading on the day to day development and implementation of the CM Contact Tracing system on behalf of the CM Directors of Public Health (CM DPH) and Wirral Council as the host for hub.

  • Ensuring the development of a positive and solution focused culture with the Hub team and with local Single Point of Contacts (SPOCs) /DsPH.

  • Work with localities to produce guidance for specific settings and scenarios.

  • Lead on performance management and evaluation for the CM contact tracing system and co-ordinate CM contact tracing system governance.
  • Co-ordinate the development of any training requirements as part of the CM contact tracing/outbreak management arrangements.
  • Provide and receive complex, sensitive, or contentious information, where persuasive, motivational, negotiating, training, emphatic or re-assurance skills are required. This may be because agreement or cooperation is required or because there are barriers to understanding.


The ideal candidate will be educated to at least masters level or have an equivalent level of experience of working at in a relevant area. They will also be a trained practitioner in a recognised programme management methodology.


Your experience should include:


  • Driving or leading key projects and delivering successful outcomes efficiently and effectively.
  • Leading strategic initiatives or of contributing towards strategy/policy development and implementation.
  • Experience of operating with a high degree of autonomy in a self-motivated manner, prioritising competing work demands and meeting multiple deadlines.
  • Experience of successfully managing and delivering complex, high value programmes using a structured programme management process and programme management methods, principles, techniques and tools.
  • Ability to make effective evidence-based decisions under pressure or in the face of uncertainty, complexity or incomplete information.


Interviews are looking to be held late September/early October 2020.



Do you want to #BeTheDifference?

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Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.


It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.


Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.


Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.


All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.


The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.



Contact 1
Contact Name: Helen Cartwright
Email Address:

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