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Training Helpdesk & Support Officer

Vacancy Details

Salary: £9,972.50 to £10,583
Location: Marriss House
Job Type: Fixed Term
Vacancy Group: Administrative
Category: Authority
Closing Date: 09/23/2020
Date Posted: 09/10/2020
Reference: 0000032014



Grade Band E


18 hours per week


Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. The council and its partners have pledged to #BeTheDifference.


We’ve got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities - #BeTheDifference.


About the role


This is an exciting opportunity to join the Systems Support Team within Wirral Health & Care Commissioning. The role involves the delivery of training, systems support and advice to all authorised users of Liquidlogic & ContrOCC, our case management / financial systems.


This post also requires the delivery of high-quality training to direct system users and maintenance of training materials and guidance.


As part of the role, support via a helpdesk function is provided daily and offers administrative support to all system users both internal and external, covering direct support and advice, identifying training needs and supporting future system changes via involvement in User Acceptance Testing.


About the candidate


We are looking for somebody who is highly motivated, has excellent communication and IT skills, can work to agreed timescales as part of a team and has relevant experience and knowledge of this area and systems.


You should have an up to date knowledge of work practices, processes and procedures relating to Adult Social Care as well as an excellent understanding of case management systems.


Above all you will be looking to improve the way we engage with our employees/residents/customers to ensure they are at the heart of everything we do.


Interviews looking to be held week commencing Monday 28th September. Interviews will be held via Microsoft Teams.


This is a temporary post for 12 months at 18 hours per week. Days these hours are worked can be negotiated.


For an informal discussion please contact Jess Rogers - Systems Support Team Manager via email to arrange a convenient time for a telephone call.


Do you want to #BeTheDifference?

Click below and tell us why.


Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.


It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.


Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.


Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.


All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.


The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.


Contact 1
Contact Name: Jessica Rogers
Email Address:

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